National Consultant – Client Engagement, Support and Adoption Coordinator

National Consultant – Client Engagement, Support and Adoption Coordinator

The Alliance of Bioversity International and the International Center for Tropical Agriculture (CIAT) delivers research-based solutions that harness agricultural biodiversity and sustainably transform food systems to improve people’s lives. We are part of CGIAR, a global research partnership for a food-secure future.

Company Overview

Our organization addresses the global crises of malnutrition, climate change, biodiversity loss, and environmental degradation through novel partnerships, generating evidence and mainstreaming innovations to transform food systems and landscapes. We aim to sustain the planet, drive prosperity, and nourish people in a climate crisis.

Position

We seek a dedicated National Consultant, Client Engagement, Support and Adoption Coordinator, to be the central point of contact between clients (users of Ona and Sikia) and the Tatu team. The consultant will coordinate field campaigns and pilots, manage client engagement and support, ensure effective use of technology in field conditions, establish systems, workflows, and quality standards, and support adoption and market development.

Employment Type

This is a full-time consultancy position for 8 months, with a potential extension.

Location

The position is based in Arusha, Tanzania.

Salary & Benefits

The consultant will receive a total payment of USD 16,000, paid in four installments of USD 4,000 each, upon completion of specific deliverables.

Compensation

The compensation package includes:

• A total payment of USD 16,000
• Opportunity to work with a global research partnership
• Chance to contribute to the development of innovative solutions for food systems

Accommodation & Facilities

The consultant will be responsible for their own accommodation and facilities in Arusha, Tanzania.

Job Description

The consultant will be responsible for:

• Coordinating field campaigns and pilots
• Managing client engagement and support
• Ensuring effective use of technology in field conditions
• Establishing systems, workflows, and quality standards
• Supporting adoption and market development

Key Responsibilities

• Stakeholder engagement and quality control
• Lead and manage client engagement across campaigns and pilots
• Refine and apply the Ona Client Engagement Checklist
• Provide weekly status updates
• Act as the single point of contact for clients
• Coordinate issue resolution with Tatu teams
• Collaborate with breeding teams for workflow integration
• Document feedback and lessons learned
• Monitor and support Sikia pilots

Required Skills & Experience

• Master’s or Bachelor’s degree in Agricultural Sciences, Business Development, Education/Adult Learning, or related technical fields
• Minimum 3 years of experience in stakeholder coordination, client monitoring, technology adoption (preferably in agricultural research)
• Minimum 3 years of experience in customer support or service delivery, capacity development or adult learning
• Experience in field coordination or digital tools is an advantage

Frontend Knowledge

• Proficiency in coordination tools (checklists, trackers, shared drives)
• Organized problem-solving abilities
• Ability to track performance and develop service frameworks

Additional Technical Skills

• Strong communication and interpersonal skills
• Ability to work in a team environment
• Ability to adapt to new technologies and systems

Preferred Qualifications

• Experience working in agricultural research or a related field
• Knowledge of digital tools and technologies
• Experience working in a global research partnership

What We’re Looking For

We are looking for a dedicated and experienced consultant who can coordinate client engagement and support, ensure effective use of technology, and support adoption and market development. The ideal candidate will have strong communication and interpersonal skills, be able to work in a team environment, and adapt to new technologies and systems.

Work Environment

The consultant will work in a dynamic and fast-paced environment, with a team of professionals who are passionate about transforming food systems and improving people’s lives.

Hiring Process

The hiring process will include a review of applications, followed by interviews with shortlisted candidates.

How to Apply

To apply, please visit https://www.bioversityinternational.org/jobs/ and submit your application, including your CV and a cover letter, as one document (Last name, First name). The reference number required is: Ref: RFC: CONSULTANT – CLIENT ENGAGEMENT, SUPPORT AND ADOPTION. The application link is: https://zrec.eu/BSgyf?source=CareerSite .

Bonus Skills (Nice to Have)

• Experience working with Ona and Sikia tools
• Knowledge of agricultural research and development

Join Us

Join our team of professionals who are passionate about transforming food systems and improving people’s lives. Apply now to become our National Consultant, Client Engagement, Support and Adoption Coordinator.