National Consultant – Client Engagement, Support and Adoption

National Consultant – Client Engagement, Support and Adoption

Company Overview

The Alliance of Bioversity International and the International Center for Tropical Agriculture (CIAT) is a global research partnership that delivers research-based solutions to address the global crises of malnutrition, climate change, biodiversity loss, and environmental degradation. We harness agricultural biodiversity and sustainably transform food systems to improve people’s lives. As part of CGIAR, we generate evidence and mainstream innovations to transform food systems and landscapes so that they sustain the planet, drive prosperity, and nourish people in a climate crisis.

Position

National Consultant, Client Engagement, Support and Adoption Coordinator

Employment Type

Full-time consultancy

Location

Arusha, Tanzania

Salary & Benefits

Compensation

USD 16,000 for an 8-month contract, with potential for extension.

Accommodation & Facilities

Not specified.

Job Description

We are seeking a dedicated National Consultant to be the central point of contact between clients (users of Ona and Sikia) and the Tatu team. The consultant will coordinate field campaigns and pilots, manage client engagement and support, ensure effective use of technology in field conditions, establish systems, workflows, and quality standards, and support adoption and market development.

Key Responsibilities

• Lead and manage client engagement across campaigns and pilots.
• Refine and apply the Ona Client Engagement Checklist.
• Provide weekly status updates.
• Act as the single point of contact for clients.
• Coordinate issue resolution with Tatu teams.
• Collaborate with breeding teams for workflow integration.
• Document feedback and lessons learned.
• Monitor and support Sikia pilots.

Required Skills & Experience

Education

Master’s or Bachelor’s degree in Agricultural Sciences, Business Development, Education/Adult Learning, or related technical fields.

Experience

Minimum 3 years in stakeholder coordination, client monitoring, technology adoption (preferably in agricultural research), customer support or service delivery, and capacity development or adult learning. Experience in field coordination or digital tools is an advantage.

Technical Competencies

• Strong communication and interpersonal skills.
• Proficiency in coordination tools (checklists, trackers, shared drives).
• Organized problem-solving abilities.
• Ability to track performance and develop service frameworks.

Preferred Qualifications

What We’re Looking For

We are looking for a professional with a strong background in client engagement, support, and technology adoption within the agricultural sector. The ideal candidate will have a proven track record in coordinating field campaigns, managing client relationships, and ensuring the effective use of technology in field conditions.

Work Environment

The consultant will be based in Arusha, Tanzania, and will manage clients across East Africa and beyond. The role will involve working closely with the Tatu team and various stakeholders, including partners and clients.

Hiring Process

Applications should be submitted as one document (Last name, First name) via the provided application link. Only shortlisted candidates will be contacted. The deadline for applications is 15th May 2026.

How to Apply

Visit https://zrec.eu/BSgyf?source=CareerSite and submit your CV and application, ensuring to include the reference number: Ref: RFC: CONSULTANT – CLIENT ENGAGEMENT, SUPPORT AND ADOPTION.

Bonus Skills (Nice to Have)

Experience with AI and digital tools in the Global South context.

Join Us

Join our mission to transform food systems and landscapes to sustain the planet, drive prosperity, and nourish people in a climate crisis. As a National Consultant with the Tatu team, you will play a pivotal role in ensuring the successful engagement, support, and adoption of our cutting-edge AI tools, Ona and Sikia, across East Africa and beyond.

For comprehensive information regarding this RFQ/tender, including specifications, requirements, and submission guidelines, please download the attachments provided below. These documents contain all the necessary details to ensure you have all the pertinent information needed to participate.