National Consultant – Client Engagement, Support and Adoption

National Consultant – Client Engagement, Support and Adoption

Company Overview

The Alliance of Bioversity International and the International Center for Tropical Agriculture (CIAT) is a research-based organization that delivers solutions to transform food systems sustainably. We address global crises such as malnutrition, climate change, and environmental degradation. As part of CGIAR, we generate evidence and mainstream innovations to drive prosperity and nourish people in a climate crisis.

Position

National Consultant, Client Engagement, Support and Adoption Coordinator

Employment Type

Full-time consultancy

Location

Arusha, Tanzania

Salary & Benefits

Compensation

USD 16,000 for an 8-month contract with potential extension

Accommodation & Facilities

Not specified

Job Description

We are seeking a dedicated National Consultant to serve as the central point of contact between clients (users of Ona and Sikia) and the Tatu team. The Consultant will play a key role in coordinating field campaigns, managing client engagement, ensuring effective use of technology, establishing systems and quality standards, and supporting adoption and market development.

Key Responsibilities

• Lead and manage client engagement across campaigns and pilots.
• Refine and apply the Ona Client Engagement Checklist.
• Provide weekly status updates and act as the single point of contact for clients.
• Coordinate issue resolution with Tatu teams and collaborate with breeding teams for workflow integration.
• Document feedback and lessons learned, and monitor and support Sikia pilots.
• Establish internal customer support workflows and develop frameworks, templates, and service standards.
• Represent Tatu with stakeholders and partners, support market validation and scoping, and conduct outreach.
• Assess costs of client engagement, customer service, and maintenance systems, and develop a cost framework.

Required Skills & Experience

Education

Master’s or Bachelor’s degree in Agricultural Sciences, Business Development, Education/Adult Learning, or related technical fields.

Experience

Minimum 3 years in stakeholder coordination, client monitoring, technology adoption (preferably in agricultural research), customer support or service delivery, and capacity development or adult learning.

Technical Competencies

Strong communication and interpersonal skills, proficiency in coordination tools, organized problem-solving abilities, and the ability to track performance and develop service frameworks.

Preferred Qualifications

Experience in field coordination or digital tools is an advantage.

What We’re Looking For

We value candidates who are dedicated, organized, and have a strong ability to coordinate and manage client relationships. The ideal candidate will have a background in agricultural research and technology adoption, with a focus on client support and service delivery.

Work Environment

The Consultant will be based in Arusha, Tanzania, and will manage clients across East Africa and beyond. This role requires a proactive approach, excellent organizational skills, and the ability to work independently and as part of a team.

Hiring Process

Applications should be submitted as one document via the provided link, with the reference number included. Only shortlisted candidates will be contacted. The deadline for applications is 15th May 2026.

How to Apply

Visit Bioversity International Jobs and submit your CV and application as one document (Last name, First name). Use the application link: Apply Here . Reference number required: Ref: RFC: CONSULTANT – CLIENT ENGAGEMENT, SUPPORT AND ADOPTION.

Bonus Skills (Nice to Have)

Experience with digital tools and field coordination is a plus.

Join Us

If you are passionate about leveraging technology to transform food systems and improve lives, join our team at the Alliance of Bioversity International and the International Center for Tropical Agriculture. Together, we can make a significant impact on global food security and sustainability.