National Consultant – Client Engagement, Support and Adoption

National Consultant – Client Engagement, Support and Adoption

Company Overview

The Alliance of Bioversity International and the International Center for Tropical Agriculture (CIAT) is a research-based organization that delivers solutions to harness agricultural biodiversity and transform food systems sustainably. We are part of CGIAR, a global research partnership aimed at securing a food-secure future. Our mission is to address the global crises of malnutrition, climate change, biodiversity loss, and environmental degradation. With novel partnerships, we generate evidence and mainstream innovations to transform food systems and landscapes, ensuring they sustain the planet, drive prosperity, and nourish people in a climate crisis.

Position

National Consultant, Client Engagement, Support and Adoption Coordinator

Employment Type

Full-time consultancy

Location

Arusha, Tanzania

Salary & Benefits

Compensation

USD 16,000 for an 8-month contract, with potential for extension.

Accommodation & Facilities

Not specified.

Job Description

We are seeking a dedicated National Consultant to serve as the central point of contact between clients (users of Ona and Sikia) and the Tatu team. The Consultant will play a pivotal role in coordinating field campaigns and pilots, managing client engagement and support, ensuring effective use of technology in field conditions, establishing systems, workflows, and quality standards, and supporting adoption and market development.

Key Responsibilities

• Lead and manage client engagement across campaigns and pilots.
• Refine and apply the Ona Client Engagement Checklist.
• Provide weekly status updates.
• Act as the single point of contact for clients.
• Coordinate issue resolution with Tatu teams.
• Collaborate with breeding teams for workflow integration.
• Document feedback and lessons learned.
• Monitor and support Sikia pilots.

Required Skills & Experience

Education

Master’s or Bachelor’s degree in Agricultural Sciences, Business Development, Education/Adult Learning, or related technical fields.

Experience

Minimum 3 years in stakeholder coordination, client monitoring, technology adoption (preferably in agricultural research), customer support or service delivery, and capacity development or adult learning. Experience in field coordination or digital tools is an advantage.

Technical Competencies

• Strong communication and interpersonal skills.
• Proficiency in coordination tools (checklists, trackers, shared drives).
• Organized problem-solving abilities.
• Ability to track performance and develop service frameworks.

Preferred Qualifications

What We’re Looking For

We are looking for a professional with a strong background in client engagement and support, particularly within the context of agricultural research and technology adoption. The ideal candidate will have a proven track record in coordinating field operations, managing client relationships, and ensuring the successful implementation and adoption of technology solutions.

Work Environment

The Consultant will be based in Arusha, Tanzania, and will interact with clients across East Africa and beyond. This role requires a high level of adaptability, cultural sensitivity, and the ability to work effectively in a multicultural environment.

Hiring Process

Applications will be reviewed on a rolling basis, and shortlisted candidates will be contacted for interviews. The deadline for applications is 15th May 2026.

How to Apply

Visit our careers page at Bioversity International and submit your CV and application as one document, formatted as "Last name, First name". Use the application link: Apply Here . Please include the reference number: Ref: RFC: CONSULTANT – CLIENT ENGAGEMENT, SUPPORT AND ADOPTION.

Bonus Skills (Nice to Have)

Experience with digital tools and field coordination would be a significant advantage.

Join Us

If you are passionate about leveraging technology to transform food systems and improve lives, we invite you to join our team. Together, we can make a meaningful impact on global food security and sustainability.

Please note that no fees are charged at any stage of the application process, and no bank information is required. Only shortlisted candidates will be contacted.