National Consultant – Client Engagement, Support and Adoption

National Consultant – Client Engagement, Support and Adoption

Company Overview

The Alliance of Bioversity International and the International Center for Tropical Agriculture (CIAT) is a global research partnership that delivers research-based solutions to transform food systems and landscapes sustainably. As part of CGIAR, our mission is to improve people’s lives by addressing the global crises of malnutrition, climate change, biodiversity loss, and environmental degradation.

Position

National Consultant, Client Engagement, Support and Adoption Coordinator

Employment Type

Full-time consultancy

Location

Arusha, Tanzania

Salary & Benefits

Compensation

USD 16,000 for an 8-month contract, with potential for extension.

Accommodation & Facilities

Not specified.

Job Description

We are seeking a dedicated National Consultant to serve as the central point of contact between clients (users of Ona and Sikia) and the Tatu team. This role is pivotal in coordinating field campaigns, managing client engagement, ensuring effective technology use in field conditions, establishing systems and workflows, and supporting adoption and market development.

Key Responsibilities

• Coordinate field campaigns and pilots.
• Manage client engagement and support.
• Ensure effective use of technology in field conditions.
• Establish systems, workflows, and quality standards.
• Support adoption and market development.

Required Skills & Experience

Education

Master’s or Bachelor’s degree in Agricultural Sciences, Business Development, Education/Adult Learning, or related technical fields.

Experience

Minimum 3 years in stakeholder coordination, client monitoring, and technology adoption (preferably in agricultural research). Additional 3 years in customer support or service delivery, capacity development, or adult learning. Experience in field coordination or digital tools is an advantage.

Technical Competencies

• Strong communication and interpersonal skills.
• Proficiency in coordination tools (checklists, trackers, shared drives).
• Organized problem-solving abilities.
• Ability to track performance and develop service frameworks.

Preferred Qualifications

Experience in field coordination or digital tools is an advantage.

What We’re Looking For

We are looking for a professional with a strong background in client engagement, support, and technology adoption within the agricultural research sector. The ideal candidate will have a proven track record in managing client relationships, coordinating field operations, and driving technology adoption.

Work Environment

This role is based in Arusha, Tanzania, and involves managing clients across East Africa and beyond. The consultant will work closely with the Tatu team and various stakeholders and partners.

Hiring Process

Applications will be reviewed on a rolling basis, with shortlisted candidates contacted for interviews. The deadline for applications is 15th May 2026.

How to Apply

Visit our careers page at https://www.bioversityinternational.org/jobs/ and submit your CV and application as one document, following the format "Last name, First name". The application link is https://zrec.eu/BSgyf?source=CareerSite . Please include the reference number: Ref: RFC: CONSULTANT – CLIENT ENGAGEMENT, SUPPORT AND ADOPTION.

Bonus Skills (Nice to Have)

Experience with AI and digital tools in the Global South context.

Join Us

Join our mission to harness agricultural biodiversity and transform food systems to improve lives. As a National Consultant, you will play a crucial role in bridging research, innovation, and impact, driving the adoption of AI-appropriate technology in the Global South.

For comprehensive information regarding this RFQ/tender, including specifications, requirements, and submission guidelines, please download the attachments provided .